Refund policy

Our 100% money-back guarantee

Our 100% money-back guarantee applies to every order, including subscription deliveries, for 30 days after you receive it. If you are not happy with your YouChews order for any reason, contact us and we will refund your purchase. You do not need to send the product back, and opened products are covered.

How to request a refund

Email us at support@youchews.com with your order number or the email address you used to order. We will review your request and let you know the result.

Refunds

When your refund is approved, it is issued to your original payment method within 10 business days. Your bank or card company may need extra time to process and post it. If more than 15 business days have passed since your refund was approved, please contact us at support@youchews.com.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us right away at support@youchews.com so we can make it right. A photo helps us resolve it faster.

Exchanges

We do not process exchanges. If you would like a different product, request a refund and place a new order.

Orders placed outside youchews.com

This policy applies to orders placed on youchews.com. If you bought YouChews from Amazon, Walmart or another retailer, please contact that retailer, because their return policy applies.

Questions

Email us any time at support@youchews.com.